Is there a minimum order for your shipping service? Yes, the minimum order is € 30.
What are the shipping methods? In Europe we ship with Standard mode.
What are the costs? Shipping costs €24,90 for max 2 parcels whitin 15 kg. If your order requires more than one box, or exceeds 15kg, shipping cost must be elaborated with a customized quotation. For online orders, the additional cost will be elaborated, communicated and charged after your approval when the order will be ready to be dispatched. For any further information, please send us an email to: info@prezzemoloevitale.net.
What are the shipping times? We usually dispatch your order within 1-2 working days from the date of receipt. If you order large quantities of a product or if it is not immediately available at the point of sale, we will notify you and inform you of the processing and shipping times.
What are the delivery times? It depends on the country of destination, the courier tends to deliver in about a week.
What is your partner courier? For shipments to Europe we rely on DHL and UPS.
What can I ship? We can ship most of the products in our assortment, with a couple of exceptions: we cannot ship fresh cured meats and cheeses but only aged ones; we cannot ship meat and fish and, in some countries only, we cannot ship alcohol. If you have any doubt or question, contact us at info@prezzemoloevitale.net to find out whether or not there are restrictions in the country you wish to ship to.
Are there any countries I cannot ship to? We do not ship to Switzerland, Norway, Malta, the Canary Islands and Iceland due to the presence of customs and restrictions on imported food products.
Can I ship to the UK? Of course, and in this case the mode changes slightly. Log in to our site, select "United Kingdom" under the search bar and proceed with your order. We will ship directly from one of our stores in London to cut shipping costs. UK assortment and prices will be applied.
What payment methods do you accept? You can pay via PayPal and credit card (Amex, Mastercard, Visa). We do not accept cash on delivery.
I have a VAT number: can I request an invoice? Certainly. Once you have completed your order, you can send us an email at info@prezzemoloevitale.net with your order number and invoice details. We will send you everything by email.
A product received is demaged, what should I do? If one or more products arrive damaged or non-compliant, please send a photo of these products to info@prezzemoloevitale.net. We will refund the damaged and/or non-compliant products.
